Back to home

Refund Policy

How refunds work for credit packs, failed renders, and billing errors on RapVideo AI.

Last updated: 2026-10-31

The Short Version

Failed renders are never charged — prepaid credits return to your balance automatically. An unused credit pack can be refunded in full within 7 days of purchase; a partially used pack can be refunded for its remaining credits within the same 7 days. Credits already consumed by successful renders, and any purchase past 7 days, are final.

Credit Packs

RapVideo AI sells one-time credit packs. There are no subscriptions and nothing renews automatically. Credits never expire.

  • Single — 10 credits (≈ 1 standard video), $6.99
  • Duo Pack — 50 credits (≈ 5 standard videos), $29
  • Crew Pack — 350 credits (≈ 35 standard videos), $99

A standard video (720p, 12 seconds) costs 10 credits; shorter or lower-resolution settings cost less, longer or higher-quality videos cost more. The exact cost is always shown before you submit a render.

Failed Renders

If a render fails — an error, a safety-filter refusal, or a timeout — you are not charged, and any prepaid credits are returned to your balance automatically. No ticket needed. A video that renders successfully but that you don't like is not a failed render.

Refunds on Purchased Packs

  • A pack that is entirely unused may be refunded in full within 7 days of purchase.
  • A partially used pack may be refunded within the same 7 days for the remaining credits, valued at that pack's per-credit price.
  • After 7 days, or for credits already consumed by successful renders, purchases are final.

Billing Errors and Duplicates

Charged twice, or charged the wrong amount? Contact us within 30 days with the order number and we will correct it promptly.

Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved within 5 business days. Disputing charges for credits you have already used may lead to account suspension.

How to Request a Refund

Open a support ticket from Settings → Support tickets, or email support@rapvideo-ai.pro, including the order number and the reason. Approved refunds are issued to your original payment method via our payment provider (Waffo), typically within 5–10 business days depending on your bank.

Statutory Rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.